Advice for Families

We appreciate that when a relative moves into a new home it can be an emotional time of change for everyone involved.

You are welcome to visit our Homes at any time, day or night and we encourage as many visits as possible. We even invite you to share meals with your loved one and participate in many of the activities we host in our Homes. You may even wish to have time to yourself in our landscaped gardens and communal areas or make use of your relative’s private room.

Here are some answers to frequently asked questions:

  • When can I visit the home?

There are no set visiting times—our doors are always open and you are always welcome. 

  • Can I eat with my relative?

Yes, you are very welcome. There is a small cost and all we ask is that you you book your meal with the Home 24 hours in advance.

  • Can I bring my children and my pet to visit?

Children and well-behaved pets are welcome. Both intergenerational care and pet therapy are extremely beneficial for our residents. 

  • Can I take my relative out for a trip from the Home?

Yes, in fact we encourage this and any other regular activities. All we ask is that you let us know when you are going and where.

  • What happens if my relative is ill or goes in to hospital?

Staff will always inform the appropriate Next of Kin of any changes in circumstance or health concerns.

  • What should I do if I think my relative needs a medical, dental, podiatrist or hairdressing appointment?

The Home has weekly visits from the local GP and hairdresser. Dental and podiatry appointments can be made privately or by GP referral. Please speak to one of our Nurses in the first instance to discuss your requirements.

  • Who can I speak to for advice?

Our Home Managers, Nurse Managers and wider support team are always on hand to offer you comfort, advice and reassurance. Our Pastoral Support Coordinator, Pete Martin, and Admiral Nurse, Julie Rogers, are both there to provide advice and support. Please just ask - we will help in any way we can.